Zetamec’s main goal is to offer an effective and efficient product and service at a competitive price in order to be able to establish a solid and lasting relationship with the primary financial source of the company: customers.
To achieve this goal, it is necessary to optimize every internal procedure from the search for new customers to the management of customers  over time by means of loyalty. Zetamec srl company  management, when declaring its  quality policy, has established the following :

  • Customer orientation through listening, understanding, evaluation and satisfaction of their needs and expectations;
  • Definition and promotion of internal and external communication processes so that all the interested parties participate and collaborate constantly in the activities through the exchange of information and a continuous comparison;
  • Staff training in order to encourage  progressive professional growth and to establish a working atmosphere that stimulates improvement and motivation;
  • Evaluation of suppliers in order to maintain a constant control over this integral and critical  part of  business  and  to provide quality service;
  • Checkups and measurement of procedures through the use of appropriate monitoring and control systems;
  • Adherence to applicable laws in order to guarantee a safe and healthy work environment;
  • Continuous improvement of  products / services through a decision-making process based on the study of concrete data, on the analysis of the results and on the appropriate corrective actions to be taken.

The general principles listed above are concretely executed with the purpose to define specific goals that are planned and documented on a regular basis.


It is Zetamec’s intention to adopt a Quality Policy regarding the risk based thinking approach that allows us to:

  • establish a proactive and non-reactive culture of improvement; prevention must become a habit;
  • increase the trust and satisfaction of our customers;
  • build a substantial base of knowledge and preparation;
  • increase the probability of achieving our objectives;
  • reduce the possibility of poor results and undesirable effects;
  • ensure consistency in the quality of goods and services;
  • satisfy the applicable mandatory requirements, whether they are related to the products or services offered and to the working environments.

To apply the above mentioned, Management will undertake to:

  • analyze the company context in order to identify risks and opportunities;
  • establish priorities for the risks and opportunities identified;
  • plan actions to deal with risks and to seize opportunities;
  • make available the necessary resources to implement the plan of action;
  • check the effectiveness of the actions taken.

The Management requires that all personnel be aware of the Quality Policy and of the operating procedures related to their area in order to apply their contents and to collaborate, moreover, in the continuous development and improvement of the system through the above suggestions.

This document is displayed on our premises and in our website in order to share the principles expressed in it with all third parties interested in the activities and services offered by our company.

Approved on 05/15/2018


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Information document - art. 13 EU Reg. 2016 / 679- GDPR
Information on the processing of personal data collected

Purpose of processing
We inform you that the personal data voluntarily provided by you will be processed by Zetamec Srl Unipersonale as personal data controller, for the purpose of:

a) providing the requested service and allowing Zetamec Srl Unipersonale to carry out the survey related to this service;
b) providing you, with your express consent, with commercial and/or promotional information, as well as sending you advertising material or performing direct sales activities or commercial communications on products, services and other activities of Zetamec Srl Unipersonale, or performing market research;
c) profiling, with your express consent, your behaviour, consumption and other habits in the sector in which Zetamec Srl Unipersonale operates, in order to improve the services offered by Zetamec Srl Unipersonale;
d) communicating, with your express consent, the data to related companies or third parties to Zetamec Srl Unipersonale, as well as to Zetamec Srl Unipersonale partner companies for processing, in order to provide commercial and/or promotional information, as well as sending advertising material or performing direct sales activities or interactive commercial communications on products, services and other activities of the aforementioned companies, or to carry out market research activities.

Data processing for any of the aforementioned purposes will be executed via paper-based, computerised or telematic means, whichever is most suitable for ensuring the security and confidentiality of the processed data.

Processing procedure
Personal data will be processed mainly using IT equipment.
The personal data that you voluntarily disclose to Zetamec Srl Unipersonale, however it is transmitted (completion of online forms, email communication, etc.), will be stored in a data handling application of Zetamec Srl Unipersonale exclusively for the purposes indicated above, and for the period stipulated by the relevant legislation.
For the purposes of this paragraph, Zetamec Srl Unipersonale undertakes to observe specific security measures to prevent the loss of data, their illicit or incorrect use and unauthorised access, in full compliance with the laws and regulations.

Compulsory/voluntary provision of data
Personal data is provided voluntarily.
However, the refusal of the interested party to provide personal data for the purposes referred to in points b), c) or d) will make it impossible for the data controller to send commercial offers and information on the company's activity.

Data Controller and Responsible Officer
The Controller for the described processing activities is Zetamec Srl Unipersonale, with headquarters in Via Fiorolle 28/30 - 36060 Romano d'Ezzelino (VI) - Italy.
Processing operations will be carried out by Assignees appointed by the Data Controller and/or the Officer responsible for data processing, who operate under their direct authority in compliance with the instructions received.

Persons/bodies to whom/which personal data may be communicated, or who may access them in their capacity as Responsible Officers or data processing officers
Your data may be disclosed to external companies with which Zetamec Srl Unipersonale may consider collaborating, which, in any case, guarantee the adoption of security and confidentiality criteria equivalent to those adopted by Zetamec Srl Unipersonale, and which operate as external data processing bodies.
Your personal data may be disclosed to third parties to comply with legal obligations, or to comply with orders from public authorities, or to exercise a right in court. Furthermore, subject to your consent, your data may be disclosed to third parties as indicated in point d) of these guidelines.

Rights of the interested party
The interested party has the right to obtain confirmation of the existence of his/her personal data, and of their communication, in an intelligible manner.
The interested party has the right to know the content and the origin of the personal data.
The interested party furthermore has the right to demand:

a) the updating, amendment, or, where he/she has an interest in it, the integration of the data;
b) the deletion, anonymization or blocking of unlawfully processed data, including data that does not need to be retained for the purposes for which it was collected or subsequently processed;
c) confirmation that those to whom the data is communicated or disclosed are notified of the actions referred to under points (a) and (b), including their content, unless the fulfilment thereof proves impossible or involves the use of means that are clearly disproportionate to the right being protected.

The interested party has the right to oppose, in whole or in part:

a) on legitimate grounds, the processing of his/her personal data, even if the data is relevant for the purpose of their collection;
b) the processing of their personal data for the purpose of sending advertising material or for direct sales, or for conducting market research or commercial communications.

In any case, the interested party remains free, at any time, to revoke consent by sending an informal notice to that effect to Zetamec Srl Unipersonale, at info@zetamec.com.

To marketing activities:
i.e. the elaboration and processing of data by Zetamec Srl Unipersonale for marketing purposes referred to under point b) of these guidelines, via the foreseen processing methods, i.e. paper-based, via automated and telematic means, by ordinary or electronic mail, telephone and any other computerised means.

To profiling activities:
i.e. the elaboration and processing of data by [RAGIONE_SOCIALE] for the purposes of profiling referred to in point c) of these guidelines, relating - by way of example and not exhaustive - to consumption and other habits, behaviour, consultation and use of the website.

To communication to third parties for marketing purposes:
i.e. the communication of data to companies connected to Zetamec Srl Unipersonale, as well as to partner companies of the same, which will be able to process them for the marketing purposes referred to in point d) of these guidelines, via the foreseen processing methods, i.e. paper-based, via automated and telematic means, by ordinary or electronic mail, telephone and any other computerised means.

By clicking send button, I confirm that I request the service indicated in point a) of these guidelines; my consent to the processing of data for the purposes of the service, including the processing methods mentioned in these guidelines, including possible processing carried out in EU member states or non-EU countries.