Calidad

El objetivo principal de cada áctivid de Zetamec es ofrecer un servicio eficiente a un costo competitivo para poder establecer una relación duradera con la fuente fianciera principal de la empreza: los clientes.
Para lograr este objetivo es necesarío optimizar todas las actividades de la empreza desde la búsqueda de nuevos clientes hacia la gestión de los mismos en el tiempo.
Zetamec al declarar la política de calidad ha establecido los siguientes puntos:

-Escucha al cliente desarrollada atravez de la comprensión y evaluación en la satisfación de las necesidades del cliente.

-Comunicación interna y externa para que todas las partes colaboren constantemente en las áctividades a travéz del inercambio de informaciones y una comparación permanente.

-Capacitación del personal para permitir un crecimiento profesionál progresivo y establecer un clima de negocios que estimúle la motivación y la mejora.

-Evaluación de los proveedores para ejercer un control constante sobre una parte importante de nuestra empresa con el fín de proporcionar un servicio de calidad.

-Cumplimientos de las leyes aplicables para garantizar un ambiente de trabajo seguro para nuestrps empleados.

POLÍTICA DE CALIDAD

Nuestra empresa tiene la intención de adoptar una política de calidad dirigida al enfoque -risk based thinking- eso nos permite:

  •        establecer una cultura de mejora proactiva y no reactiva; la prevención debe convertirse en un hábito;
  •        aumentar la confianza y la satisfacción de nuestros clientes;
  •        construir una base de conocimiento sustancial y proporcionar más preparación;
  •        aumentar la probabilidad de alcanzar los objetivos;
  •        reducir la probabilidad de malos resultados y efectos no deseados;
  •        garantizar la coherencia en la calidad de los bienes y servicios;
  •        cumplir con los requisitos obligatorios aplicables, ya sea que estén relacionados con los productos / servicios ofrecidos y con los entornos de trabajo.

Para llegar a aplicar lo anterior, la Administración se compromete a:

  •        analizar el contexto de la empresa para identificar riesgos y oportunidades;
  •        establecer prioridades para los riesgos y oportunidades identificados;
  •         planificar acciones para enfrentar los riesgos y aprovechar las oportunidades;
  •         poner a disposición los recursos necesarios para implementar los planes de acción;
  •        verificar la efectividad de las acciones tomadas.

    La Administración requiere que todo el personal tenga conocimiento de la Política de Calidad y de los procedimientos operativos relacionados con su área de trabajo para aplicar los contenidos y colaborar, además, en el desarrollo y mejora continua del Sistema a través de las sugerencias que considere oportunas proponer.
    Este documento se presenta en las instalaciones y en el sitio web para compartir los principios expresados ​​en él con todos los terceros interesados ​​en diversas formas en las actividades y servicios ofrecidos por nuestra empresa.
  • Certificación ISO 9001 (pdf)


 

 

 

 
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Purpose of processing
We inform you that the personal data voluntarily provided by you will be processed by Zetamec Srl Unipersonale as personal data controller, for the purpose of:

a) providing the requested service and allowing Zetamec Srl Unipersonale to carry out the survey related to this service;
b) providing you, with your express consent, with commercial and/or promotional information, as well as sending you advertising material or performing direct sales activities or commercial communications on products, services and other activities of Zetamec Srl Unipersonale, or performing market research;
c) profiling, with your express consent, your behaviour, consumption and other habits in the sector in which Zetamec Srl Unipersonale operates, in order to improve the services offered by Zetamec Srl Unipersonale;

d) communicating, with your express consent, the data to related companies or third parties to Zetamec Srl Unipersonale, as well as to Zetamec Srl Unipersonale partner companies for processing, in order to provide commercial and/or promotional information, as well as sending advertising material or performing direct sales activities or interactive commercial communications on products, services and other activities of the aforementioned companies, or to carry out market research activities.

Data processing for any of the aforementioned purposes will be executed via paper-based, computerised or telematic means, whichever is most suitable for ensuring the security and confidentiality of the processed data.

Processing procedure
Personal data will be processed mainly using IT equipment.
The personal data that you voluntarily disclose to Zetamec Srl Unipersonale, however it is transmitted (completion of online forms, email communication, etc.), will be stored in a data handling application of Zetamec Srl Unipersonale exclusively for the purposes indicated above, and for the period stipulated by the relevant legislation.
For the purposes of this paragraph, Zetamec Srl Unipersonale undertakes to observe specific security measures to prevent the loss of data, their illicit or incorrect use and unauthorised access, in full compliance with the laws and regulations.

Compulsory/voluntary provision of data
Personal data is provided voluntarily.
However, the refusal of the interested party to provide personal data for the purposes referred to in points b), c) or d) will make it impossible for the data controller to send commercial offers and information on the company's activity.

Data Controller and Responsible Officer
The Controller for the described processing activities is Zetamec Srl Unipersonale, with headquarters in Via Fiorolle 28/30 - 36060 Romano d'Ezzelino (VI) - Italy.
Processing operations will be carried out by Assignees appointed by the Data Controller and/or the Officer responsible for data processing, who operate under their direct authority in compliance with the instructions received.

Persons/bodies to whom/which personal data may be communicated, or who may access them in their capacity as Responsible Officers or data processing officers
Your data may be disclosed to external companies with which Zetamec Srl Unipersonale may consider collaborating, which, in any case, guarantee the adoption of security and confidentiality criteria equivalent to those adopted by Zetamec Srl Unipersonale, and which operate as external data processing bodies.
Your personal data may be disclosed to third parties to comply with legal obligations, or to comply with orders from public authorities, or to exercise a right in court. Furthermore, subject to your consent, your data may be disclosed to third parties as indicated in point d) of these guidelines.

Rights of the interested party
The interested party has the right to obtain confirmation of the existence of his/her personal data, and of their communication, in an intelligible manner.
The interested party has the right to know the content and the origin of the personal data.
The interested party furthermore has the right to demand:

a) the updating, amendment, or, where he/she has an interest in it, the integration of the data;
b) the deletion, anonymization or blocking of unlawfully processed data, including data that does not need to be retained for the purposes for which it was collected or subsequently processed;
c) confirmation that those to whom the data is communicated or disclosed are notified of the actions referred to under points (a) and (b), including their content, unless the fulfilment thereof proves impossible or involves the use of means that are clearly disproportionate to the right being protected.

The interested party has the right to oppose, in whole or in part:

a) on legitimate grounds, the processing of his/her personal data, even if the data is relevant for the purpose of their collection;
b) the processing of their personal data for the purpose of sending advertising material or for direct sales, or for conducting market research or commercial communications.

In any case, the interested party remains free, at any time, to revoke consent by sending an informal notice to that effect to Zetamec Srl Unipersonale, at info@zetamec.com.

To marketing activities:
i.e. the elaboration and processing of data by Zetamec Srl Unipersonale for the marketing purposes referred to under point b) of these guidelines, via the foreseen processing methods, i.e. paper-based, via automated and telematic means, by ordinary or electronic mail, telephone and any other computerised means.

To profiling activities:
i.e. the elaboration and processing of data by Zetamec Srl Unipersonale for the purposes of profiling referred to in point c) of these guidelines, relating - by way of example and not exhaustive - to consumption and other habits, behaviour, consultation and use of the website.

To communication to third parties for marketing purposes:
i.e. the communication of data to companies connected to Zetamec Srl Unipersonale, as well as to partner companies of the same, which will be able to process them for the marketing purposes referred to in point d) of these guidelines, via the foreseen processing methods, i.e. paper-based, via automated and telematic means, by ordinary or electronic mail, telephone and any other computerised means.

By clicking send button, I confirm that I request the service indicated in point a) of these guidelines; my consent to the processing of data for the purposes of the service, including the processing methods mentioned in these guidelines, including possible processing carried out in EU member states or non-EU countries.